Service Center Hours

Monday 7:00AM to 7:00PM
Tuesday 7:00AM to 7:00PM
Wednesday 7:00AM to 7:00PM
Thursday 7:00AM to 7:00PM
Friday 7:00AM to 7:00PM
Saturday CLOSED

Access your account 24x7 online and on our automated phone system at 877-258-5205.


The Collections Customer Service Center is closed on these holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Collections Walk-In Service Center

Walk-In Hours: Monday - Friday 8:00am - 5:00pm

Helpful Information

Access your account by phone

Login to your account :  Login

Payment Address*

Tampa Hillsborough Expressway Authority
PO BOX 947460
Atlanta, GA 30394-7460

*Include your vehicle license plate number on your check or money order. No cash payments are accepted at this address.

Non-Payment Mail/Correspondence Address**

Please send any general mail and correspondence (including completed dispute forms and their supporting documentation) to:

Tampa Hillsborough Expressway Authority/VIP
10002 Princess Palm Avenue Suite 304
Tampa, FL 33619

**Any payments received at this address will be returned.

For expedited processing, please submit all correspondence on the Contact Us page of this site.

Valor Intelligent Processing is a debt collector, and this is an attempt to collect a debt. Any information obtained will be used for that purpose.