Collections Service Center

As a guest on this site, you can find answers to frequently asked questions, ways to contact us, and directions on how to dispute a notice.

Once you log in to this site, you can make a payment, review your account details, view collection notices, download transactions information, dispute a transaction or notice and monitor the status of any open disputes.

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If you have questions regarding a VIP Collections Notice, use the Contact Us Form on this website or call the Collections Service Center at 877-258-5205

Thank you for visiting the Tampa Hillsborough Expressway Authority (THEA) Collections Service Center website. In an effort to improve and expand our customer service for Selmon Expressway drivers, THEA has partnered with Valor Intelligent Processing to service any toll transactions on your account that have been referred to collections.

Why Did I Receive a VIP Collections Notice?

These charges are tolls for travel on the Selmon Expressway. THEA refers transactions to VIP for collection only after two Toll-by-Plate Invoices issued by the Florida Turnpike Enterprise have gone unpaid by the due date on the notice. Failure to pay tolls is a violation of Florida law and can result in the assessment of additional fees and the placement of a vehicle registration hold that prevents registration renewal on vehicles associated with unpaid tolls.

If you received a VIP Collections Notice and have a SunPass account, it may mean the license plate information on the account is missing or inaccurate, or there may be something wrong with your SunPass account (such as, no funds on the account or an expired credit card). Although Tampa Hillsborough Expressway Authority accepts SunPass, Tampa Hillsborough Expressway Authority is a separate government entity from SunPass, and Tampa Hillsborough Expressway Authority always makes a second attempt to obtain payment from SunPass using the photographic image of the vehicle's license plate prior to sending a Toll-By-Plate Notice.

Valor Intelligent Processing is a debt collector, and this is an attempt to collect a debt. Any information obtained will be used for that purpose.

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Valor Intelligent Processing, LLC (VIP) has now been assigned to service your collections account and the outstanding balance for Tampa Hillsborough Expressway Authority. All previous communications from Credit Protection Association, LP has been transferred to Valor. There will be no changes in how you access your account and/or account history. As a result of this change, when processing payments you will now see VIP/THEA Collections on your bank notices or credit card statements.

At VIP, we value the customer experience and we look forward to working with you to resolve your account with THEA. If you have questions or require additional information, please access the frequently asked questions menu or contact the THEA Collections Service Center at 1-877-258-5205.
Valor Intelligent Processing, LLC Staff