Online Service Center

As a guest, you can find an answer to frequently asked questions, how to contact us or how to dispute a notice.

As a toll-by-plate customer, you can review account details and notices, download transactions, make a payment, dispute a previous notice and monitor the status of a dispute; by clicking on the login button below.

Access your collections account  LOG IN

Thank you for visiting the website for the Tampa Hillsborough Expressway Authority's Collections Service Center. In an effort to improve and expand our customer service for our Selmon Expressway customers, Tampa Hillsborough Expressway Authority (THEA) has partnered with ETAN Industries, LLC to collect unpaid tolls referred to Collections.

Who Should I Contact Regarding My Notice?

ETAN Industries, LLC and Credit Protection Association, L.P. (an ETAN company) will service your account for transactions referred to Collections. For questions regarding your Collection Notice, you can contact ETAN Industries, LLC by using the Contact Us page on this website or calling the Collections Service Center at 1-877-258-5205.

Why Did I Receive A Tampa Hillsborough Expressway Authority Toll-By-Plate Notice?

You traveled on the Selmon Expressway without our system recognizing a valid transponder. Additionally, two Toll-By-Plate notices have been sent and have lapsed the payment due date. If you received a Tampa Hillsborough Expressway Authority collections notice and have a SunPass account, it may mean your license plate is not on your SunPass account or the license plate information on the account is inaccurate or there may be something wrong with your SunPass account (such as, no funds on the account or an expired credit card). Although Tampa Hillsborough Expressway Authority accepts SunPass, Tampa Hillsborough Expressway Authority is a separate government entity from SunPass, and Tampa Hillsborough Expressway Authority always makes a second attempt to obtain payment from SunPass using the photographic image of the vehicle's license plate prior to sending a Toll-By-Plate notice.

What Happens If I Don't Pay?

Per Florida law, failure to pay tolls is against the law and results in assessment of additional fees. In addition, a registration hold can be placed on the registered owner's vehicle.