Frequently Asked Questions (FAQs)

• Who is Valor Intelligent Processing (VIP)?

• Valor Intelligent Processing, LLC, also known as "VIP", is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida.

• Why did I receive a collection notice from Valor Intelligent Processing (VIP)?

• Valor Intelligent Processing, LLC (VIP) has been assigned to service your collections account and the outstanding balance for Tampa Hillsborough Expressway Authority. The outstanding balance owed is for previously billed transactions on two invoices from FDOT where no payment was received. The tolls have now been moved to collections for payment.

• Why did I receive a collection notice from Credit Protection Association (CPA)?

• Credit Protection Association is the former service provider for THEA collections accounts. Whether you received a collections notice from CPA or VIP, you will still manage your account through www.Paytheatolls.com. All previous communications from Credit Protection Association, LP have been transferred to Valor.

• Will my account access change with Valor?

• There will be no changes in how you access your account and/or account history. As a result of this change, when processing payments you will now see VIP/THEA Collections on your bank notices or credit card statements.

• Why is my registration renewal blocked?

• Failure to resolve a toll notice will prevent the registered owner of the vehicle from renewing their license plate. The Registration Hold can be removed by paying for the outstanding transactions in full. Login by selecting the link here or call 1-877-258-5205 to pay outstanding tolls and to remove the Registration Hold. A Registration Hold will be released within 72 business hours after payment is received.

• What if I have a SunPass account?

• If the owner of the vehicle had a SunPass account in good standing at the time of the transaction, the Dispute Form should be completed and submitted along with a copy of the SunPass statement showing that, at the time of violations, the SunPass account had available funds and the vehicle plate was listed on the account.

• What if I already paid?

• Complete and submit a Dispute Form, along with proof of payment. If payment was made by check, a copy of the front and back of a cashed check, a copy of the receipt or a copy of the bank statement must be submitted. If payment was made by credit card, a copy of the receipt or a copy of the credit card statement must be submitted.

  PLEASE NOTE: If you paid SunPass after the account was sent to Collections, that payment was not applied to the amount in collections. SunPass applies the amount paid to any tolls not in collections.

  Additionally, if your SunPass account had insufficient funds at the time of a toll transaction(s), a subsequent payment may have not paid for all outstanding toll(s). If this occurred, outstanding tolls are assigned to our firm for collection.

• What if I never received a notice?

• Per Florida Law, it is the registered owner's responsibility to update the Department of Highway Safety and Motor Vehicles (DHSMV) with their permanent residence address within 10 days of such change. The notices were mailed to the legal registered address on record with the DHSMV at the time the toll was incurred.

• What if I sold my vehicle?

• When a vehicle is sold the previous owner must surrender the license plate to remove it from circulation or transfer it to another vehicle they may purchase. If this was not done, the previous owner will be responsible for any unauthorized use of the license plate.

  If the owner obtained a release/cancellation of their plate prior to the date of the transactions, the Dispute Form should be completed and submitted along with the instructed required documents.

• What if I wasn't driving the vehicle at the time of the toll violations?

• By law, the registered owner of the vehicle is responsible for all tolls and fees.

• What if my license plate was stolen?

• The owner of the vehicle is responsible for reporting to law enforcement that the license plate was stolen. A police report must be submitted and a Sworn Affidavit must have been sent to the Division of Motor Services to have the plate cancelled.

  If the vehicle was stolen prior to the date of the transactions, the Dispute Form should be completed and submitted along with the instructed required documents.

• What if I am divorced and my former spouse was driving the vehicle?

• If you are divorced, a full copy of the executed Divorce Decree, including the signature pages, and a copy of the DHSMV report must be submitted along with the Dispute Form. You will only be responsible for those violations that occurred prior to the court awarding the vehicle to your ex-spouse.